FAQ

Accommodation fees are pre-paid and will be charged at the time of reservation.

※ If paying by check, a temporary authorization will be taken on a credit card until the check’s validity can be confirmed.

We do not operate a shuttle bus.

Available at the restaurant on the 11th floor [BONSALUTE].

Adults (Ages 13 and up) KRW 24,200 (Tax Included) / Children (Over 36 months to under 13 years) KRW 16,500 / Children (36 months and under) Free

Business hours (7:30 AM-10:00 AM, Last order: by 9:30 AM)

Yes. The coin-operated laundry machines are installed on the 11th floor.

(Washing machine: KRW 5,000 per time, Clothes dryer: KRW 5,000 per time, Detergent: KRW 500 per time)

It can be adjusted with a touch panel in the room, and a portable cooler/fan heater can also be rented from the front desk.

Check-in is at 15:00 and check-out is at 12:00.

It depends on the site you reserved. 

If you made a reservation on the official homepage, please contact us for change/cancellation by 18:00 2 days before the date of stay. 

After that, a change/cancellation fee will be charged.

In case of change/cancellation the day before check-in, including No-show, 100% of the payment fee for the first night will be charged.

Item

Storage Period

Food (open)

Disposal on the same day

Food

(unopened, including canned food)

One day

General lost items

(Clothing, shoes, chargers, books, etc.)

7 days

Valuables

(jewelry, passport, wallet, electronic device, etc.)

One month

f you have any questions about the lost item, please contact the front desk.

It can be extended up to 2 hours. There is an additional charge of KRW 22,000 per hour per room. Please inquire at the front desk.

We do not operate a pick-up service.

Available at the restaurant on the 11th floor [BONSALUTE].

Adults (Ages 13 and up) KRW 24,200 (Tax Included) / Children (Over 36 months to under 13 years) KRW 15,180 / Children (36 months and under) Free

Business hours (11:30 AM-13:30 AM, Last order: by 13:00 PM

All guest rooms at Hotel Gracery Seoul are non-smoking rooms. There is a separate smoking room on the 11th floor.

220V / 110V / USB ports (2.0, 3.0) are all available.

※ [110V], [USB port] ▶ Laptop and mobile phone rechargeable

(However, the use of heating and electric products such as hair dryers and curling irons is prohibited.)

Check-in is from 15:00.

If you want to check in before then, an additional fee of KRW 22,000 per room per hour will be charged from 12:00.

If you want to do, please inquire at the front desk. (It may not be possible if the room is full.)

Reservations made on such websites for booking hotels cannot be changed or canceled at our hotel.

If you want to change or cancel, please change or cancel on the website you used when making your reservation.

Please also ask related inquiries to the website you reserved.

At Hotel Gracery Seoul, guests must be at least 13 years old to stay.

However, a person under age may stay only when the consent to accommodation signed by his or her guardian and a copy of the guardian's ID must be confirmed.

Click the button below to download the file of Consent to Accommodation for Minors.

Please send the documents along with his or her accommodation information to email of our reservation room (rsvn@gracery-seoul.com) or print them out and submit them to the front desk at check-in.

When only minors between the ages of 13 and 19 stay together 

(Those under the age of 12 cannot stay without a guardian even with a consent.) 

Classification 

Allowed to stay or not 

Required documents 

One-person accommodation 

Allowed 

Consent of a person with parental authority,

ID of a person with parental authority 

Same sex stay 

Allowed 

Consent of a person with parental authority,
ID of a person with parental authority 

Opposite sex stay 

Not allowed 

Stay of siblings 

Allowed 

Consent of a person with parental authority,

ID of a person with parental authority,

Certificate of family relationship 

When a minor aged between 13 and 19 stays with an adult 

(Those under the age of 12 cannot stay without a guardian even with a consent.) 

Classification 

Allowed to stay or not 

Required documents 

Stay with an adult of the opposite sex who is not a family member 

Not allowed 

Stay with an adult brother who is a family member 

Allowed 

Certificate of family relationship 

Stay of a married minor aged under 19 with his or her adult spouse 

Allowed 

Certificate of family relationship 

- 미성년자 숙박에 대한 동의서 (국문) : 파일 다운로드 #1

- 未成年者の宿泊に対する同意書 (日本語) : ファイルのダウンロード #2

- LETTER OF CONSENT FOR ACCOMMODATION OF THE MINOR (English) : File Download #3

- 关于未成年人住宿的同意书 (中文) : 下載文件 #4

- 關於未成年人住宿的同意書 (中文) : 下載文件 #5

We currently accept USD, JPY, EUR, CNY, and other 15 countries.

Also, you can use the currency exchange machine installed on the 1st floor. Please inquire at the front desk for details.

Please search "Hotel Gracery Seoul Bon Salute" on Naver. You can proceed with the reservation.

If you choose the time you want, the lunch buffet reservation will be made after the department in charge has been checked.

Or you can make a reservation at the hotel directly.

If you make a reservation on the day of arrival, please buy a coupon at the front desk located on the 11th floor and use the restaurant.

We are preparing, but the number is limited, so please inquire at the front desk in advance.

The bathtub is in the bathroom of each room.

The front desk is open 24 hours.

However, if the check-in time is over 23:00, please contact the front desk.

If you have made a reservation through a travel agency, you cannot change or cancel it at our hotel.

Please contact the travel agency you made the reservation with.

Children under the age of 13 can stay for free up to one person.

There is no separate fee for a child.

In-room amenities are prepared for the number of guests for the room type booked.

(Toothbrushes and a razor are provided for a fee.)

In addition, in case of a product including meals, the meal for a child is not included.

Sorry. Not possible.

Please inquire at the front desk or concierge.

Yes. An ice and water dispenser is installed on the 11th floor.

It is installed in each of all guest rooms.

Check-out is at 12:00 PM, but it can be extended up to 14:00.

(The check-out time varies depending on the travel product you have booked.) The extension fee is KRW 22,000 per room per hour, and if you wish to extend the stay, please contact the front desk in advance. (It may not be possible if the room is full.)

As the number of rooms is limited, we cannot confirm the reservation, but we will do our best to meet your request.

When making a reservation, please call or fill your request in the request field.

For a child who is 13 years old or older, the same applies as an adult.

For children under the age of 13, up to one person can stay with a guardian for free.

The following credit cards are accepted:

-Master Card / Visa / JCB

Parking is available, and a fee of KRW 1,000 is charged for every 10 minutes of use.

Sorry, but we do not have an extra bed.

If you need more beds, please change the type.

The windows cannot be opened or closed.

Luggage storage is available on the day of check-in 

However, it may be difficult to store depending on the type of luggage, so please inquire at the front desk in advance.

We're sorry, but we don't.

Only those who stay at our hotel can use all facilities, including restaurants.

It is available free of charge in all rooms.

Luggage storage is available on the day of check-out

However, it may be difficult to store depending on the type of luggage,

so please inquire at the front desk in advance.

We offer rental service such as chargers, adapter, and multi-tap after checking the stock at the front desk.

We also have two types of straight hair straightener and roll hair straightener, and lend it to you if you register a warranty card number after checking the stock at the front desk.

We do not provide a separate delivery service.

It may be cumbersome, but please use a convenience store or post office delivery service near the hotel.

Sogong-dong Post Office: 34, Namdaemun-ro 1-gil, Jung-gu, Seoul (1-minute walk from the hotel)

For environmental protection purposes, disposable items (toothbrush toothpaste sets, razor sets, and plastic wine glasses) are sold at the front desk for 1,000 Korean won per one set.

We do not have them.

Please inquire at the concierge desk.

Please inquire at the concierge desk.